General Hotel Policies

• Check-In & Identification: The minimum age to check in is 21 years old. Guests under 21 must be accompanied by an adult. A valid government-issued photo ID and a credit card in the guest’s name are required at check-in. The name on the reservation must match the photo ID and credit card provided.
• Check-In & Check-Out Times:
  • Check-in time is 4:00 PM. Early check-in requests are subject to availability and may incur additional charges.
  • Late arrivals after 9:00 PM must be arranged in advance, as the front desk closes at that time. Please contact the hotel for after-hours check-in instructions.
  • Check-out time is 12:00 PM. Late check-out requests are subject to availability and may incur additional fees.
• Pool Access: Registered guests may use the hotel pools on both check-in and check-out days. Changing facilities are available.
• Pet Policy: We offer a limited number of dog-friendly rooms, subject to availability. Additional pet fees apply. Guests must notify the front desk of any pets before arrival to ensure availability. Breed and size restrictions may apply.
• Smoke-Free Policy: Our hotel is a 100% smoke-free facility. Smoking and vaping are permitted only in the designated smoking area. Smoking in guest rooms or other non-designated areas will result in a $250 fumigation fee.
• Quiet Hours: To ensure a peaceful environment for all guests, quiet hours begin at 10:00 PM nightly. Please keep noise levels to a minimum during this time.

Cancellation Policy

• Cancellation Requirements: Guests must provide advance notice to cancel any reservation. The cancellation policy for your specific reservation is outlined in your email confirmation and varies based on the arrival date, rate type, and any discounts applied.
• Deposit & Payment Terms: A 50% deposit of the total reservation amount is required at the time of booking. The remaining balance will be charged in full upon arrival. Non-Refundable reservations require full payment (100% of the total amount) at the time of booking.
• Refunds & Modifications: Deposits are non-refundable for cancellations made after the allowed cancellation window stated in your reservation confirmation. No-shows and early departures will be charged the full amount of the reservation. Shortened or adjusted stays will be charged 50% of the rate for the canceled dates (100% for Non-Refundable reservations).
• Third-Party Bookings: Reservations made through third-party websites, travel agencies, or external booking platforms must be modified or canceled directly through the original booking source, as their policies may differ.

Pet Policy

• Pet Reservation & Approval
  • Guests must notify management at the time of booking for all pets. Approval is required before arrival.
  • If booking through a third-party platform that does not allow pet details, it is the guest’s responsibility to inform the hotel directly by calling 561-278-1700.
  • Limited pet-friendly suites (first floor only, except for service animals).
• Pet Eligibility & Fees
  • Size Limit: Only dogs 35 lbs or less are permitted.
  • Occupancy Limit: One dog per room unless pre-approved by management; additional fees apply.
  • Pet Fees: $60.00 per night pet charge.
  • If fumigation is required after check-out, a maximum $250 cleaning fee will be charged.
  • Pet owners are responsible for all costs associated with property damage caused by their pet.

• Pet Behavior & Guest Responsibilities
  • Restricted Areas: No pets in fenced pool areas.
  • Leash Policy: Dogs must always be kept on a leash in common areas, including the courtyard and front office.
  • Walking & Cleanup: Guests should walk their pets only on the property’s outer perimeter for pet relief. Waste disposal bins are provided.
  • Unattended Pets: Crate-trained dogs may be left unattended, but we discourage leaving pets alone.
  • Housekeeping Service: Housekeeping will not enter a room while a pet is inside. If staff cannot access the room, cleaning service will be suspended for that day.

• Policy Compliance & Enforcement
  • Guests must adhere to all pet guidelines to ensure a pleasant experience for all hotel guests.
  • If a guest fails to comply with these policies or if any pet-related disturbances or damages occur, management reserves the right to request the guest and their pet to vacate the property without a refund.
  • At check-in, guests will be required to sign a waiver agreeing to these terms.
• Service Animals
  • This policy applies only to pets and does not restrict or apply to guests traveling with service animals as defined under applicable law.