Policies
Cancellation Policy
As a small, independent property, we ask for your understanding in respecting our cancellation, change, and no-show policies. Please read carefully:
- Guests must provide advance notice of cancellation for all reservations. Please reference your email confirmation for your reservation’s cancellation policy. Cancellation policies are based on your reservation’s arrival date and the specific rate or discount booked.
- All reservations require a credit card deposit of 50% of the total, collected at the time of booking. The balance is charged in full upon arrival.
- All Non-Refundable reservations require a credit card deposit of 100% of the total, collected at the time of booking.
- Deposits are not refundable for cancellations made after the cancellation window.
- No-shows and early checkouts will also be charged in full.
- Shorted or adjusted reservations will be charged at 50% of the rate for the canceled dates (100% of the rate for Non-Refundable reservations).
- Reservations booked through a third-party system, travel agency, or another outside source must be canceled directly with that same source.
Crane’s Beach House, A Dog-Friendly Boutique Hotel
Everyone in the family is welcome at Crane’s, even the furriest family members.
To ensure the comfort of all of our guests (human and canine alike), we have a few safety and sanitation guidelines that we ask our guests to follow while staying with their pups on property:
- Management must be notified that guests intend to bring their pet, and approve the request, at the time reservations are booked. If booking through a third party without an option to specify, it is the guests’ responsibility to notify us directly by calling our front office at 561.278.1700.
- Only dogs weighing 35 lbs or less are permitted to stay on property. Only one dog is permitted per room unless expressly agreed otherwise by management, and additional fees would apply.
- Only a limited number of suites are reserved for guests with pets. These rooms are located exclusively on the first floor of the property, with the exception of service animals.
- We will apply the following pet deposit and fees:
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- A $60.00 per night pet charge
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- If fumigation of the room is required after your stay, a maximum of $250 will be charged upon checkout.
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- Pet owners are responsible for the additional cost associated with any property damage caused by their pet.
- Pets are not allowed within the fenced area at the north or south pools.
- When walking pets, guests shall do their part to help keep our well-maintained grounds in excellent condition. Guests should walk pets on the outside perimeter of the property (not within our courtyard), and exercise appropriate cleanup practices. Dumpsters are located at the north and south ends of the property.
- All pets shall be kept on a leash on the property common grounds, courtyard, and front office.
- Only dogs that are crate trained and left in their crates may be left unattended in our guest rooms. However, we prefer that guests do not leave their dogs alone in their rooms for any duration of time. Even the most well-behaved dogs can get lonely and cry when in a new or unfamiliar place.
- If housekeeping cannot enter the room while a dog is present, maid service will be suspended for that day.
- Should guests neglect to follow these guidelines, or should other issues arise during their stay, management reserves the right to ask the guest and pet to vacate the property.
- Guests will be asked to sign a waiver agreeing to these guidelines upon check-in.
- The above-outlined policy is for guests with pets. The policy does not apply to guests traveling with service animals.